Dr. Kelly's Use of PlexiCam in Telemedicine
Telemedicine has revolutionized healthcare, especially in the wake of the global pandemic. However, building a strong patient-doctor relationship remotely can be challenging.
Dr. Kelly used telemedicine as part of her practice during the pandemic, however she faced a common issue that telehealth systems don't solve themselves: maintaining eye contact with her patients while consulting her notes and medical data on the screen.
Lack of direct eye contact often made virtual doctor's visits feel impersonal, and made it difficult to convey subtle details from bother patient and provider that are often hidden over virtual calls.
Traditional camera setups, where the camera is positioned above or to the side of the screen, often resulted in Dr. Kelly looking away from the patient while speaking to them.
This setup was far from ideal in creating a trustful and empathetic doctor-patient relationship.
Dr. Kelly discovered PlexiCam, a transparent acrylic camera mount, through a colleague.
PlexiCam is designed to simply hang over any computer screen or laptop, allowing the camera to be positioned in line with the screen's content.
PlexiCam enabled Dr. Kelly to maintain eye contact with her patients, looking directly into the camera while simultaneously viewing her screen to refer to notes or enter new appointments, referrals and changes to prescriptions.
Implementation and Impact
After integrating PlexiCam into her telemedicine practice, Dr. Kelly immediately noticed an improvement in patient engagement.
She recalls, "The difference was remarkable. My patients felt more seen and heard as I could maintain eye contact while accessing their medical information. It transformed our virtual interactions."
Patients reported feeling a greater sense of connection with Dr. Kelly, noting that it seemed as if she was looking directly at them. This increased the level of trust and comfort during consultations, essential elements in patient care.
Moreover, PlexiCam's transparency allowed Dr. Kelly to seamlessly refer to her notes without the distraction of looking away from the camera. This efficiency not only improved the flow of the consultation but also enhanced the overall patient experience.
Dr. Kelly's experience with PlexiCam in her telemedicine practice underscores the importance of human connection in healthcare, even in a virtual setting. By adopting PlexiCam, Dr. Kelly was able to enhance her patient consultations significantly, offering a more empathetic and engaging experience.
Her story is a testament to how iPlexiCam can address specific challenges in telemedicine, ultimately benefiting both healthcare providers and patients.
As Dr. Kelly puts it, "PlexiCam was a game-changer for my practice. It's not just about the technology; it's about how it helps me connect with my patients."
Patients have also positively responded to this new setup, with many highlighting how Dr. Kelly's eye contact made the telehealth visits feel more personal and reassuring, despite being conducted remotely.
"The difference was remarkable. My patients felt more seen and heard as I maintained more consistent eye contact while accessing their medical information. It transformed our telehealth sessions and improved their trust in my practice."