Improving Legal Consultations and Virtual Courtrooms with PlexiCam
Eliot Marhurst, a lawyer specializing in healthcare law, faced a unique challenge in the era of telemedicine. Eliot often had to consult with clients, medical professionals, and other lawyers through video calls.
The nature of his work demanded a high level of engagement, body language, and eye contact to build trust and effectively communicate complex legal advice. However, Eliot found it challenging to maintain eye contact while referring to detailed legal documents and case notes on his screen.
Eliot's primary struggle was to create a sense of direct engagement with his clients over video calls. Traditional webcam setups forced him to look away from the camera to consult his notes, breaking the crucial visual connection and potentially impacting the perceived sincerity and effectiveness of his communication.
Eliot discovered PlexiCam, a transparent acrylic camera mount, while searching for a solution to this problem. PlexiCam's innovative design allowed Eliot to mount his webcam directly above his computer screen. This setup enabled him to look directly at his clients while simultaneously accessing his notes and legal documents through the transparent middle screen camera mount.
Eliot integrated PlexiCam into his law office setup and noticed an immediate improvement. He could maintain eye contact with clients, making them feel heard and understood, a crucial aspect of his legal practice. The transparent nature of PlexiCam allowed him to read and refer to documents and look at clients without breaking eye contact, providing and engaging experience that put clients at ease that they were working with a legal pro.
Eliot's clients reported a significant improvement in their interactions. They felt more connected and assured, knowing that Eliot was not only listening but actively engaging with them as if they were in the same room together. The ability to maintain eye contact through PlexiCam added a layer of personal connection that was previously missing in virtual meetings.
Eliot shares, "PlexiCam revolutionized my legal work. My clients feel more at ease, knowing that they have my undivided attention. It's like we're in the same room, discussing their legal matters, as a trusted advisor."
PlexiCam has proven to be an invaluable tool for Eliot in enhancing the quality of his virtual legal work, whether it is a virtual case, private client meeting, or even an internal meeting with other employees of the firm. By enabling him to maintain eye contact while accessing important documents, PlexiCam helped create a more personal and effective communication channel with his clients.
Eliot's case study demonstrates the significant impact of simple (and nearly invisible) technological innovations like PlexiCam in professional settings, particularly in fields where trust and clear communication can be not just win or lose, but life or death.
"PlexiCam revolutionized my legal work. My clients feel more at ease, knowing that they have my undivided attention. It's like we're in the same room, discussing their legal matters, as a trusted advisor."