FAQs

FREQUENTLY ASKED QUESTIONS

Does PlexiCam really work with any display and any webcam?


We have successfully tested PlexiCam with nearly every display monitor we can find. Our team is at large retailers weekly to test PlexiCam hands-on with new display monitors as they are released. We are also constantly assessing the design and will continue to modify PlexiCam to ensure that our products provide the best fit. The webcam shelf and screw mount work with any webcam that can rest on a 2" x 3" (PlexiCam Mini and Pro) or 2" x 5" (PlexiCam Pro+) flat surface. The included stainless-steel screw(s) are threaded to work with any standard UNC 20 .250" female threaded camera base. PlexiCam's tough .220 acrylic body will hold up to 2 pounds, which is much greater than the weight of a standard webcam.




Doesn't the acrylic distort the image on my screen behind the Plexicam?


No. The acrylic we use is ultra-clear and designed to minimize any optical distortion. Our new PlexiCam design includes a patent-pending, precisely angled upper bend that brings the body of the Plexicam as close to the screen as possible, avoiding the optical refraction that would occur if the acrylic was further from the screen.




Doesn't the webcam, which isn't clear, obscure part of my screen?


Yes. We can't do much to make the webcam see-through, yet—we're working on it! However, a typical webcam, such as a Logitech 920, obscures less than 2% of a 27" diagonal screen, and 5% of a 15" diagonal screen. Because PlexiCam allows you to position the webcam anywhere on your screen, you can pick a spot that makes the most sense for whatever you're doing at the time.




But if I'm looking at the person on the screen then I'm still not looking directly at the camera, right?


Correct. Since the webcam itself isn't see-through it will always be a little offset from the person you are looking at on your screen (or the text if you're using Plexicam as a prompter). However, this is where our engineers did something that no other display manufacturer seems to have figured out. Because of the way humans interpret eye contact, when you gaze below someone's eyes (let's say at their lips or chin) it feels off or just not right to the person you're looking at. However, since every built-in and aftermarket webcam is mounted above the screen it forces you to look down to see the person on the screen. PlexiCam's patent-pending positioning system allows you to place the webcam under the persons eyes, and it turns out that this looks and feels totally natural.




Can I use PlexiCam as a Text Prompter/Teleprompter?


This one is an emphatic YES! Just place your PlexiCam directly below the first line of the document you’re reading and scroll through the text. Our founder, a professional speaker, uses PlexiCam all the time as a prompter for speeches. For live conferences and interviews, he will also put notes up on his screen surrounding his PlexiCam so he can draw on dozens of relevant facts without looking away from the camera! How cool is that?! PlexiCam is only a fraction of the cost of a professional prompter and it's uber portable. So you can buy several of them and you can always take your PlexiCam with you.




Can I add a ring light to my PlexiCam?


Yes, absolutely! If you purchase the PlexiCam Pro+ you will get two shelves. You can position one for your webcam and the second shelf can be flipped upside-down and used at the top of the PlexiCam to support a ring or LED light. Your light will need a standard camera mount for a UNC 20 .25" mounting screw which comes with your Plexicam.




Some of the PlexiCam pictures show a rounded top but others have an angled top. Which do I get?


We've been constantly refining and modifying PlexiCam so that it fits as many monitors as possible. The curved top is an older design that we no longer carry. The angled top was a second generation design that fit more commercially available display monitors. The third generation Plexicam has an even more versatile and rugged design that makes it's fit nearly universal and increases it's durability.




Your site says that quantities are limited while you are in early-stage production. When will I get my PlexiCam?


We are manufacturing PlexiCam locally in limited quatities to met current demand as we ramp-up for full scale production. If there will be a delay in shipping your PlexiCam we will email you with an anticipated ship date. You can always request a full refund up to the ship date.




What is your return policy?


If you are dissatisfied with your PlexiCam™ just return it within 14 days of purchase and we will issue a full refund. While you will have to pay for shipping we want you to be fully satisfied.




What if I need a special or a custom built PlexiCam?


We often do special or custom builds for our customers. Check out the gallery page to see a few. Since we have multiple factories, including our own R&D lab, we can typically turn around a cutoms build in less than a day. We can also brand your PlexiCam with yoru logo. Check out the branded sample on the Gallery page.




Can you brand PlexiCams wirth my company or groups's logo?


We can absolutely brand your PlexiCam with your logo. Check out the branded sample on the Gallery page. Depending on quantities we can typoically turn these around within 7-14 days.





Have questions? Need  Support?

Webcams we Recommend

While we do not sell webcams for PlexiCam we can recommend the following models which we use extensively for our own use. (The links below are affiliate links to Amazon and PleixCam is compensated if you purchase through these links. Of course, feel free to buy these webcams through any other source.)

Logitech BRIO Ultra HD Webcam – Full 1080p HD 4K
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Logitech C922x Pro Stream Webcam – Full 1080p HD Camera
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ABOUT US

PlexiCam™ was created by a group of event and broadcast industry professionals who got tired of webinars and online events that lacked the critical human connection. We handcrafted PlexiCam™ and manufactured it in our own USA factory to our exacting standards. Our mission is simple: to help people connect more effectively online.

© 2021 PlexiCam, Inc. PlexiCam is a trademark of PlexiCam, Patents Pending

We Support

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